Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Payment before 10am :
– Orders will be post out within the same day (working days)
Payment after 10am :
– Orders will be post out on NEXT working day.
Within Peninsular : 2-4 working days after shipped out.
East Malaysia : 5-7 working days after shipped out.
Peninsular Malaysia:
Free delivery for orders above RM100, for the first 3kg. Every subsequent kg will be charged RM1.
Shipping fee of RM8 for the first 3kg will be imposed for orders below RM100. Every subsequent kg will be charged RM1.
East Malaysia:
Free delivery for orders above RM150, for the first 3kg. Every subsequent kg will be charged RM6.
Shipping fee of RM20 for the first 3kg will be imposed for orders below RM150. Every subsequent kg will be charged RM1.
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If we are unable to deliver your order within 7 days due to stock shortage, your order will be cancelled and refunded accordingly.
Currently we ship to Malaysia only.
Please contact the courier for the address amendment.
We will only accept the exchange if the item is UNSEAL, and it is subject to approval
Please contact our Customer Service for the self-collection arrangement.
No we do not provide COD.
If you need to swap an item
Returns and Exchanges
Return & Refund of products can be arranged under the following reasons:
– If the products delivered is in damaged or defective condition; or
– If the products is malfunction within warranty period, not caused by user damage; or
– If the product is different from the Order delivered. Products for return or refund shall be returned in its original condition, quantity and packaging as it first delivered to customer together with proof of purchase.
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Kindly email to info@balancedot.my, please specify your order number and the return/exchange reason.
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Accidents, spills, acts of God or equipment damaged by the user, such as scratch or broken parts.
No, we only accept return if the product is defected or wrong product.
Our CS team will first assist you to fix the item, if the problem still persist, we will advise you to send back to us for inspection. After we received it, we will update you the inspection result within one week. If confirmed defected, we will repair/replace the unit.
No, please look for the respective seller.
- Balancedot will cover the delivery cost for the whole process.
- Customer may use their preferred courier to send back to us, keep the receipt and we will refund the paid fee.
- Customer will cover the delivery cost for the whole process.
- Customer may use their preferred courier to send back to us
We will refund if the order was received within 15 days. However, if the warranty is rejected, the delivery cost will NOT be refunded.
No. Any COD shipment will be rejected upon delivery.